Streamline the Journey from Fax to Care

Streamline the Journey from Fax to Care

By combining Luma's Fax Transform and Referral Management, you'll transform piles of paper and electronic faxes into faster referral care for patients and one-click ease for staff. Walk through the journey below to see how.

PATIENT NEEDS CARE

PCP refers a patient to a specialist

First contact within hours

With Fax Transform, referrals are scheduled within hours, not days to weeks.

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Patient gets convenient SMS

The patient is updated via SMS when the referral is received.

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Patient is kept in the loop

Patient receives status updates and doesnt need to seek care elsewhere.

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Convenient scheduling options (SMS and more)

The patient receives options to schedule by SMS, deep link to EHR scheduling, direct phone number to call, etc.

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Streamlined appointment prep

With the appointment on the schedule, the patient can now prepare with digital intake forms, simple payment, and appointment instructions.

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Referral prioritized

Fax Transform flags potentially urgent referrals (important lab results, etc.) based on your business logic.

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Missing info captured (no delays)

Missing data is automatically captured to smooth future steps in the referral process (and avoid staff needing to chase down info).

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Automated referral processing (seconds)

Fax Transform applies the power of Spark, Lumas AI, to automatically triage, route, document, and take action on faxes.

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Days or weeks to first contact

Manual processing is time-consuming, so patients are left waiting days or even weeks to be scheduled.

Patient might get confirmation

Patient might get a phone call or portal message, depending on organizational processes.

No patient updates

Patient waits for updates, calling the call center repeatedly before getting frustrated and seeking care elsewhere.

Patient needs to call to book

The patient misses a phone call from an unknown number. They forget to call the health center back and end up seeking care elsewhere.

Staff continue manual follow-ups

Staff are responsible for calling each referred patient manually to get them scheduled. Many of these patients see an unknown number or cant pick up.

Manual referral processing (5+ minutes staff work)

Staff are responsible for calling each referred patient manually to get them scheduled. Many of these patients see an unknown number or cant pick up.

patient success

Patient stayed in-network for timely, valuable care.

PATIENTS LOST ALONG THE WAY

Many patients veered off-course along the way. Of the weary wayfinders who successfully navigated the journey to healthcare, frustration with the process may compel negative reviews or seeking care elsewhere.

Streamline the Journey from Fax to Care By combining Luma's Fax Transform and Referral Management, you'll transform piles of paper and electronic faxes into faster referral care for patients and one-click ease for staff. Walk through the journey below to see how.

patient success

Patient stayed in-network for timely, valuable care.

Automated referral processing (seconds)

Missing info captured (no delays)

Referral prioritized

First contact within hours

Patient gets convenient SMS

Patient is kept in the loop

Convenient scheduling options (SMS and more)

Streamlined appointment prep

PATIENT NEEDS CARE

PCP refers a patient to a specialist

REFERRAL CREATED