Navigator empowers patients to self-serve with the guided experience of a customer service agent. It brings deep contextual understanding to voice conversations, intelligently switching to SMS, switching languages, handing over to staff, and even following up on dropped calls.

Transform manual workflows and electronic faxes into faster care for patients and click-to-verify ease for staff. Fax Transform completes manual steps behind the scenes in seconds, parsing discrete data and classifying faxes with Luma’s AI capabilities, Spark.

Your organization is doing more to care for your community, with fewer staff resources and tighter budgets.
Your technology needs to do more, too. Spark is Luma’s industry-leading AI, infused across the Luma platform to power more efficient, more scalable workflows. Ready to spark better experiences?

— 67% of patients complete forms required for federal reimbursement ahead of visits
— $50K saved annually from appointments rescheduled via Luma
— $58K gained from filled waitlist slots within one year

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• -204+ medication refill requests have been sent in a three month period
• 86% fewer daily calls to call center 
• -38% increase in portal adoption

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• – 54% reduction in no-show appointments 
• – 46.94% increase in Remote Monitoring Program participation
• – 30.54% of Luma scheduled appointments are booked outside of regular clinic hours

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• – 42.41% of waitlist offers filled 
• – 21% fewer no-shows
• – $125k gained in revenue from Smart Waitlist

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-107% increase in form completion rate

-Over 4,000 patients a month receive broadcast messaging

-Diabetes prevention program patient engagement increased by 300%

Want to learn more? Book a quick call with a Luma + athenaHealth expert.

-Ryan Health reaches patients in 35+ different languages using Luma.

-73% of patients respond to reminder messages sent in Spanish.

-Better schedule utilization increased revenue by more than $300,000 within six months.

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Designed to meet the needs of a diverse patient population, Luma enables you to seamlessly reach patients, keep them on the schedule, and ultimately provide them with the best possible care.

PATHS uses Luma to empower patients in their care journeys, with 60% of patients opting in to waitlist offers.

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Gain patients more efficiently and keep them coming back, with less work for your staff. Meanwhile, your revenue and quality measure scores go up.

GPW Health Center gained $30,000 in revenue in 7 months with patient self-scheduling.

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.

-AVH uses Luma to reach more patients and schedule 30% more preventive screenings.

-With Luma, 38% of newly attributed patients made a care appointment.

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.