Navigator empowers patients to self-serve with the guided experience of a customer service agent. It brings deep contextual understanding to voice conversations, intelligently switching to SMS, switching languages, handing over to staff, and even following up on dropped calls.
Transform manual workflows and electronic faxes into faster care for patients and click-to-verify ease for staff. Fax Transform completes manual steps behind the scenes in seconds, parsing discrete data and classifying faxes with Luma’s AI capabilities, Spark.
Your organization is doing more to care for your community, with fewer staff resources and tighter budgets.
Your technology needs to do more, too. Spark is Luma’s industry-leading AI, infused across the Luma platform to power more efficient, more scalable workflows. Ready to spark better experiences?
- – 72% of intake forms completed pre-appointment
- – $327,300 additional revenue in three months with Luma
- – Reduced no-shows by approximately 6,000 visits/year
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- -204+ medication refill requests have been sent in a three month period
- 86% fewer daily calls to call center
- -38% increase in portal adoption
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Luma integrates with your eCW EHR to enhance your organization’s goals.
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- – 54% reduction in no-show appointments
- – 46.94% increase in Remote Monitoring Program participation
- – 30.54% of Luma scheduled appointments are booked outside of regular clinic hours
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- – 42.41% of waitlist offers filled
- – 21% fewer no-shows
- – $125k gained in revenue from Smart Waitlist
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-$1.8 million estimated additional revenue from automated/online scheduling
-1,500+ Tenafly Pediatrics patients book online every month
-92.82 Net Promoter Score
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-Ryan Health reaches patients in 35+ different languages using Luma.
-73% of patients respond to reminder messages sent in Spanish.
-Better schedule utilization increased revenue by more than $300,000 within six months.
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-With Luma, 78% of GRMG patients respond to messages and appointment reminders.
-45% of manual outreach work has been eliminated.
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PATHS uses Luma to empower patients in their care journeys, with 60% of patients opting in to waitlist offers.
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Tribe 513 fills 95% of waitlist appointments with Luma, keeping their schedules full.
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Appointment reminders helped reduce over 20 hours per week of additional staff time at SGS.
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GPW Health Center gained $30,000 in revenue in 7 months with patient self-scheduling.
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-AVH uses Luma to reach more patients and schedule 30% more preventive screenings.
-With Luma, 38% of newly attributed patients made a care appointment.
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Luma freed up hundreds of staff hours now spent with patients, helping Seaview serve more people.
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-With providers and patients on the same page beforehand, visits have dropped from 90 to 15 minutes.
-With Luma, HTES staff no longer needs to call patients with pre-appointment reminders, which saves an average of 10 hours each day of staff time.
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Gastro Health automatically reaches out to patients on the waitlist if a sooner appointment opens up, filling about 45% of last-minute openings.