-$138M captured in appointment revenue within one year of deploying Luma scheduling
-$38K delivered within first year of automated appointment rescheduling
-74% of endocrinology patients used automated appointment rescheduling workflow instead of canceling their appointments

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• – 72% of intake forms completed pre-appointment 
• – $327,300 additional revenue in three months with Luma
• – Reduced no-shows by approximately 6,000 visits/year

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• -204+ medication refill requests have been sent in a three month period
• 86% fewer daily calls to call center 
• -38% increase in portal adoption

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• – 54% reduction in no-show appointments 
• – 46.94% increase in Remote Monitoring Program participation
• – 30.54% of Luma scheduled appointments are booked outside of regular clinic hours

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• – 42.41% of waitlist offers filled 
• – 21% fewer no-shows
• – $125k gained in revenue from Smart Waitlist

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-7.5 hours of staff call time saved each day

-158% increase in patient feedback responses

-22,682 patients received recall reminders in one year with Luma

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-107% increase in form completion rate

-Over 4,000 patients a month receive broadcast messaging

-Diabetes prevention program patient engagement increased by 300%

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• -94% of patients complete intake forms digitally
• -287 hours saved each month with patient intake 
• -10k pieces of paper eliminated each month with digital workflow

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-1 in 3 patients on the waitlist opted for an earlier appointment time

-0.52% no-show rate with Luma reminders

-97% Net Promoter Score

-$1.8 million estimated additional revenue from automated/online scheduling 

-1,500+ Tenafly Pediatrics patients book online every month 

-92.82 Net Promoter Score

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-Over 90% of Phelps Memorial patients confirm their appointment with a Luma reminder.

-84% of patients who receive intake forms from Luma complete them ahead of their appointment.

-Phelps Memorial reaches over 98% of their patient population using Luma outreach.

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-Houston ENT & Allergy earned $1.2 million in additional revenue from Smart Waitlist

-$1.8 million saved from prevented no-show appointments

-50% drop in abandoned calls

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60% of referred patients booked an appointment using Luma.

With Luma, the average in-office intake process decreased from 15 minutes to 4 minutes.

Maury Regional Health reduced no-shows by 66% while doubling appointment volume. 

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-Ryan Health reaches patients in 35+ different languages using Luma.

-73% of patients respond to reminder messages sent in Spanish.

-Better schedule utilization increased revenue by more than $300,000 within six months.

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-With Luma, 78% of GRMG patients respond to messages and appointment reminders.

-45% of manual outreach work has been eliminated.

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PATHS uses Luma to empower patients in their care journeys, with 60% of patients opting in to waitlist offers.

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Reducing no-show appointments with Luma saves LEC an average of $12,500 per month.

Cook County Health manages communication across 300+ locations and 1,500+ providers using Luma.

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-CRH has reduced no-shows by more than 40%

-CRH staff saves an average of more than 1,052 hours per month that they can now spend face-to-face with patients.   

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Mississippi Urology Clinic fills 45% of appointment offers with Luma.

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Tribe 513 fills 95% of waitlist appointments with Luma, keeping their schedules full.

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How CEENTA stays competitive across the Carolinas and brings in patients with high online reviews

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Appointment reminders helped reduce over 20 hours per week of additional staff time at SGS.

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With Luma, 1 in 3 lost leads returned to become Optima patients.

GPW Health Center gained $30,000 in revenue in 7 months with patient self-scheduling.

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-AVH uses Luma to reach more patients and schedule 30% more preventive screenings.

-With Luma, 38% of newly attributed patients made a care appointment.

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-In two months with Luma, OrthoNebraska patients scheduled more than 900 appointments online.

-92% of overnight stay patients recommend OrthoNebraska via automated requests for feedback – a 20% difference from the national average.

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Research participants completed 22.8% more surveys with Luma than with app reminders alone.

Montefiore improves patient experience from the digital front door through the entire care journey.

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Luma freed up hundreds of staff hours now spent with patients, helping Seaview serve more people.

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-With providers and patients on the same page beforehand, visits have dropped from 90 to 15 minutes.

-With Luma, HTES staff no longer needs to call patients with pre-appointment reminders, which saves an average of 10 hours each day of staff time.

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-Kelsey-Seybold Clinic reaches an average of more than 200,000 unique patients each month with Luma Health.

 -On average, nearly 60% of patients respond to customized care reminders.

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Providing a digital experience is a must for Banner Health to meet the expectations of patients.

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With Luma text reminders, Franciscan Health sees a nearly 70% click-through rate – about 50% more than emails.

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Gastro Health automatically reaches out to patients on the waitlist if a sooner appointment opens up, filling about 45% of last-minute openings.

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