Navigator empowers patients to self-serve with the guided experience of a customer service agent. It brings deep contextual understanding to voice conversations, intelligently switching to SMS, switching languages, handing over to staff, and even following up on dropped calls.

Transform manual workflows and electronic faxes into faster care for patients and click-to-verify ease for staff. Fax Transform completes manual steps behind the scenes in seconds, parsing discrete data and classifying faxes with Luma’s AI capabilities, Spark.

Your organization is doing more to care for your community, with fewer staff resources and tighter budgets.
Your technology needs to do more, too. Spark is Luma’s industry-leading AI, infused across the Luma platform to power more efficient, more scalable workflows. Ready to spark better experiences?

-$53,718 saved in external call center costs since go-live

-2x referrals processed daily, earning an additional $412k in completed referrals since go-live

-$5.7M in completed appointments facilitated by Luma since 2023

Want to learn more? Book a quick call with a Luma + athenaHealth expert.

Luma works with athenahealth to supercharge your operations, automatically driving improved reach and access to care.

Want to learn more? Book a quick call with a Luma + athenaHealth expert.

-107% increase in form completion rate

-Over 4,000 patients a month receive broadcast messaging

-Diabetes prevention program patient engagement increased by 300%

Want to learn more? Book a quick call with a Luma + athenaHealth expert.

• -94% of patients complete intake forms digitally
• -287 hours saved each month with patient intake 
• -10k pieces of paper eliminated each month with digital workflow

Want to learn more? Book a quick call with a Luma + athenaHealth expert.