DENT Neurologic Institute is the largest private outpatient neurology center in the United States, and sees many of its patients for life. The growing demand for DENT’s services means that even with a robust digital front door and automation, “we get around 1,500 faxes a day,” said Emily Smythe, EMR & Technology Systems Manager. “And this isn’t unique to DENT – faxes are something we just can’t get away from in healthcare, from referrals to prior auth requests.”
Each fax took up to 10 minutes for staff to manually process, so the backlog only continued to grow. Meanwhile, each fax in the queue represented delayed care and revenue. “We were thinking of hiring more staff just to handle the backlog,” said Smythe. “But we didn’t want to just throw more people at the problem.” With Luma’s Fax Transform, AI processes faxes, routes them appropriately, and kicks off workflows like referral management. DENT sees outcomes like:
The southern middle Tennessee area that Maury Regional Health (MRH) serves is very competitive, with many healthcare options for patients. Although these healthcare consumers have many choices, patients vary widely in terms of their diversity and socioeconomic status, directly impacting their access to healthcare. MRH’s goal is to ensure high-quality, equitable healthcare access, with an easy-to-use, consumer-grade experience for all patients.
A text-first consumer self-service approach – deeply integrated with MRH’s Oracle Health EHR – was part of MRH’s strategic imperative to drive growth and serve more patients in their competitive healthcare market. With Luma, MRH sees outcomes like:
At Mile Bluff Medical Center, located in south central Wisconsin, staff and clinicians always go the extra mile to give patients a stellar experience. But manual schedule management was a real challenge, contributing to high no-shows, unfilled appointment slots, and delays in care. Staff spent hours on the phone each day confirming appointments, while also trying to fill new openings. Same-day cancellations were nearly impossible to fill.
With Luma, Mile Bluff takes hours of calling off of staff’s plates, and patients are being seen sooner. The improved schedule utilization and reduced no-shows mean additional revenue. Best of all, it’s all integrated with MEDITECH Expanse in real time.
Want to learn more? Book a quick call with a Luma + MEDITECH expert.
The University of Arkansas for Medical Sciences (UAMS), Arkansas’s only academic medical center and Level I trauma center, relies on its centralized contact center as a key hub for patient access. But like many health system contact centers, UAMS’ call center was overwhelmed with manual tasks.
With Navigator, UAMS solved a key pain point for the contact center — after-hours calls from patients needing to cancel appointments. Now, they’re seeing results like these:
Want to learn more? Book a quick call with a Luma + Epic expert.
— $1M in staff costs saved with patient self-scheduling within first year of launch
— 3,500+ Cologuard® tests completed within five months using automated preventive care outreach, catching nearly 300 positive results sooner
— 56% more patients use Virtua’s waitlist since launching Luma
Want to learn more? Book a quick call with a Luma + Epic expert.
— 67% of patients complete forms required for federal reimbursement ahead of visits
— $50K saved annually from appointments rescheduled via Luma
— $58K gained from filled waitlist slots within one year
Want to learn more? Book a quick call with a Luma + Oracle Health expert.
-$53,718 saved in external call center costs since go-live
-2x referrals processed daily, earning an additional $412k in completed referrals since go-live
-$5.7M in completed appointments facilitated by Luma since 2023
Want to learn more? Book a quick call with a Luma + athenaHealth expert.
-$138M captured in appointment revenue within one year of deploying Luma scheduling
-$38K delivered within first year of automated appointment rescheduling
-74% of endocrinology patients used automated appointment rescheduling workflow instead of canceling their appointments
Want to learn more? Book a quick call with a Luma + Epic expert.
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
-7.5 hours of staff call time saved each day
-158% increase in patient feedback responses
-22,682 patients received recall reminders in one year with Luma
Want to learn more? Book a quick call with a Luma + Epic expert.
The Luma Health + MEDITECH Expanse combo is the end-to-end solution that regional hospitals like Northfield Hospital + Clinics are starting to turn to. Why? Northfield needs automated EHR workflows that can help them stand out in a crowded healthcare market full of enterprise health systems.
Here are a few of those success stories.
After working with Luma Health, Northfield Hospital + Clinics saw:
Want to talk with us about how we can help you too?
-107% increase in form completion rate
-Over 4,000 patients a month receive broadcast messaging
-Diabetes prevention program patient engagement increased by 300%
Want to learn more? Book a quick call with a Luma + athenaHealth expert.
Want to learn more? Book a quick call with a Luma + athenaHealth expert.
-1 in 3 patients on the waitlist opted for an earlier appointment time
-0.52% no-show rate with Luma reminders
-97% Net Promoter Score
-$1.8 million estimated additional revenue from automated/online scheduling
-1,500+ Tenafly Pediatrics patients book online every month
-92.82 Net Promoter Score
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
-Over 90% of Phelps Memorial patients confirm their appointment with a Luma reminder.
-84% of patients who receive intake forms from Luma complete them ahead of their appointment.
-Phelps Memorial reaches over 98% of their patient population using Luma outreach.
Want to learn more? Book a quick call with a Luma + MEDITECH expert.
-Houston ENT & Allergy earned $1.2 million in additional revenue from Smart Waitlist
-$1.8 million saved from prevented no-show appointments
-50% drop in abandoned calls
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
60% of referred patients booked an appointment using Luma.
With Luma, the average in-office intake process decreased from 15 minutes to 4 minutes.
Maury Regional Health reduced no-shows by 66% while doubling appointment volume.
Want to learn more? Book a quick call with a Luma + Oracle Health expert.
-Ryan Health reaches patients in 35+ different languages using Luma.
-73% of patients respond to reminder messages sent in Spanish.
-Better schedule utilization increased revenue by more than $300,000 within six months.
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
-With Luma, 78% of GRMG patients respond to messages and appointment reminders.
-45% of manual outreach work has been eliminated.
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
PATHS uses Luma to empower patients in their care journeys, with 60% of patients opting in to waitlist offers.
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
Reducing no-show appointments with Luma saves LEC an average of $12,500 per month.
Cook County Health manages communication across 300+ locations and 1,500+ providers using Luma.
Want to learn more? Book a quick call with a Luma + Oracle Health expert.
-CRH has reduced no-shows by more than 40%
-CRH staff saves an average of more than 1,052 hours per month that they can now spend face-to-face with patients.
Want to learn more? Book a quick call with a Luma + Epic expert.
Mississippi Urology Clinic fills 45% of appointment offers with Luma.
Want to learn more? Book a quick call with a Luma + Veradigm expert.
Tribe 513 fills 95% of waitlist appointments with Luma, keeping their schedules full.
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
How CEENTA stays competitive across the Carolinas and brings in patients with high online reviews
Want to learn more? Book a quick call with a Luma + Epic expert.
Appointment reminders helped reduce over 20 hours per week of additional staff time at SGS.
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
With Luma, 1 in 3 lost leads returned to become Optima patients.
GPW Health Center gained $30,000 in revenue in 7 months with patient self-scheduling.
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
-AVH uses Luma to reach more patients and schedule 30% more preventive screenings.
-With Luma, 38% of newly attributed patients made a care appointment.
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
-In two months with Luma, OrthoNebraska patients scheduled more than 900 appointments online.
-92% of overnight stay patients recommend OrthoNebraska via automated requests for feedback – a 20% difference from the national average.
Want to learn more? Book a quick call with a Luma + Oracle Health expert.
Research participants completed 22.8% more surveys with Luma than with app reminders alone.
Montefiore improves patient experience from the digital front door through the entire care journey.
Want to learn more? Book a quick call with a Luma + Epic expert.
Luma freed up hundreds of staff hours now spent with patients, helping Seaview serve more people.
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
-With providers and patients on the same page beforehand, visits have dropped from 90 to 15 minutes.
-With Luma, HTES staff no longer needs to call patients with pre-appointment reminders, which saves an average of 10 hours each day of staff time.
Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.
-Kelsey-Seybold Clinic reaches an average of more than 200,000 unique patients each month with Luma Health.
-On average, nearly 60% of patients respond to customized care reminders.
Want to learn more? Book a quick call with a Luma + Epic expert.
Providing a digital experience is a must for Banner Health to meet the expectations of patients.
Want to learn more? Book a quick call with a Luma + Oracle Health expert.
With Luma text reminders, Franciscan Health sees a nearly 70% click-through rate – about 50% more than emails.
Want to learn more? Book a quick call with a Luma + Epic expert.
Gastro Health automatically reaches out to patients on the waitlist if a sooner appointment opens up, filling about 45% of last-minute openings.