DENT Neurologic Institute Processes 15x More Faxes with Luma’s AI

DENT Neurologic Institute is the largest private outpatient neurology center in the United States, and sees many of its patients for life. The growing demand for DENT’s services means that even with a robust digital front door and automation, “we get around 1,500 faxes a day,” said Emily Smythe, EMR & Technology Systems Manager. “And this isn’t unique to DENT – faxes are something we just can’t get away from in healthcare, from referrals to prior auth requests.”

Each fax took up to 10 minutes for staff to manually process, so the backlog only continued to grow. Meanwhile, each fax in the queue represented delayed care and revenue. “We were thinking of hiring more staff just to handle the backlog,” said Smythe. “But we didn’t want to just throw more people at the problem.” With Luma’s Fax Transform, AI processes faxes, routes them appropriately, and kicks off workflows like referral management. DENT sees outcomes like:

• 15x more faxes processed each day, cutting down on the backlog and getting important faxes like Rx refills and referral requests to the right place faster.
• 2 weeks sooner processing for faxes in the queue — and 2 weeks sooner care for patients.
• 70% faster fax processing, so staff can focus on face-to-face interactions with patients over rote fax approvals.