Schedule with Google

Luma’s Schedule with Google feature connects Luma’s scheduling functionality to your Google Business Profile via your EHR. Your organization must be licensed for Luma’s Patient Scheduling+ product to use this feature.

The functionality described in this document is native functionality available within Luma. Any functionality or capabilities that your organization might want or need that isn’t outlined here may be subject to a Statement of Work. For more information, refer to the Statement of Work document.

Core Functionality 

These features are on by default in your Luma account. Some of these features can optionally be configured based on your organization’s needs.

If your organization integrates Luma with your EHR, then Luma allows new and existing patients to schedule appointments with your organization directly from Google. With Schedule with Google, you can broaden your reach to new patients and further reduce the barrier to scheduling an appointment. New patients don’t have to navigate your website or call your office to schedule an appointment, and Luma can capture their information so that your staff can focus on other tasks. Please note that certain syncing methods, such as Secure File Transfer Protocol, may require a Statement of Work. For more information, refer to the Statement of Work document.

 

Feature	Description
Choose the appointment types that Schedule with Google is enabled for	Choose which types of appointments patients can schedule using Schedule with Google.
Choose the providers that Schedule with Google is enabled for	Choose which providers patients can schedule appointments with using Schedule with Google.
Choose the locations that Schedule with Google is enabled for	Choose which facilities patients can schedule appointments at using Schedule with Google.
Send available appointments to Google every hour	Every hour, Luma sends your available appointment data to Google. If your Luma account is configured to allow patients to schedule appointments in a slot that was made available due to a cancellation, these open appointments are also included in the upload to Google. Luma also sends a list of your practice resources to Google once per day and includes the availability of those resources for the next 14 days.

Training and Documentation Materials

Feature	Feature definition
Help Center	The Help Center is Luma’s online library for self-service support content. Users can access the Help Center directly from within their Luma account. From within the Help Center, users can submit tickets to Luma Support for additional assistance.
Luma U	Luma U is your home for Luma education. There are two learning tracks in Luma U – one for sub-account users and one for managers and administrators. Users can access Luma U directly from within their Luma account.