Level up your learning with Luma experts
X

Manual Tasks’ Worst Nightmare

Make it easier for patients who need care to get to you, and eliminate manual work for your staff. Luma's AI-powered Patient Success Platform™ delivers better outcomes for your organization and your patients.

Build your demo See what it does
Helping healthcare organizations help patients
Luma drives better outcomes for patients, staff, and healthcare organizations.
61 days
sooner care on average
2–3 fewer hours
daily on manual calls
47% increase
revenue on average
61 days
sooner care on average
2–3 fewer hours
daily on manual calls
47% increase
revenue on average
the luma difference
Needing care is hard. Getting it should be easy.
Say goodbye to calling down a list to reach patients and get them in for care. Patients find you, get on your schedule, communicate with you, and prepare for their appointments with ease. Meanwhile, staff spend fewer hours on manual tasks and your organization succeeds.

Fewer phone calls

No paper forms/faxes

Fuller schedules

More revenue

All EHR-integrated
Expand your digital front door

✓ Outreach for referrals, tickets, orders, and recalls

✓ Patient scheduling (from Google, your website, AI-enabled voice, or SMS)

✓ Automated patient waitlist

Reach patients without calls

✓ Automated reminders (SMS, RCS, voice)

✓ Broadcast/group messaging

✓ Chatbot & AI concierge

✓ Feedback and reputation management

Check off prep tasks

✓ Simple staff checklist

✓ Intake forms & insurance

✓ Eligibility checks

✓ Patient payments

Introducing
Spark
We take a smart approach to AI technology as we deploy it throughout the Luma platform.
NLP and AI-assisted translation enable messaging with emojis, natural responses, and 30+ languages.
TensorFlow models and LLMs understand patient intent and summarize context.
GenAI classifies and routes faxes, helps patients self-serve, and more.
Machine learning and rules-based systems get the right communication, waitlist offers, and next steps to the right patients.
Learn more about Spark

Plays well with others

Connect your EHR, RCM, payments, CRM, call center solutions, telehealth, population health system, homegrown tools, and (almost) everything in between.

Why Luma
Deeper EHR integration, more comprehensive product, and more experienced customizability & support than any patient engagement vendor on the market.
Luma Health is an outstanding company.
I have been very impressed with their approach, staff, integrity, and responsiveness. I would give them a gold rating every time.

Director, November 2023

From KLAS Research Survey

“
We chose Luma because of their speed to impact.
We were looking for a group who would co-design the patient experience with us and hit the ground running.”
Jeff Johnson VP of Innovation and Digital Business
“
The personal touch Luma brings has translated to better care for our patients.
We can provide that customized care that they need, 24/7.”
Tom Zeug COO
“
Luma has been so well received across the board at Phelps Memorial –
different departments come to me and ask how they can implement Luma into their workflows. Luma is streamlining our entire system.”
Kurt Schmidt Director of EHR
“
We’re bringing in and retaining patients using Luma, and promoting OrthoNebraska as a top choice for orthopedic care.
Reaching our referred patients quicker helps with the turnaround and the conversion rate–working with Luma has had a direct business impact for us.”
Nikki Green Senior Manager, Patient Access
“
What I appreciate about Luma is that it is not a one-size-fits-all solution.
It consistently works behind the scenes, adapting to our specific needs. We understand that technology is constantly evolving, and having Luma as our partner allows us to adapt and change together.”
Nicholas Ma Senior Director, Access & Innovation
“
We see Luma as a core operating system for our key strategic objectives.
Luma’s execution and innovation is what we look for in a partner.”
Angela O’Banion CIO
The Patient Success Platform
See success for staff, patients, and your business — from bringing in new patients to keeping them coming back.
Referrals

Bring in new patients
Actionable Reminders

Empower patients with next steps
Scheduling

Let patients book from anywhere
Patient Communication

Reach all your patients
Payments

Take care of financials
Recall

Bring patients back
Fax Transform

Simplify back-office workflows
Front Door

Welcome patients via Navigator or LumaBot
Waitlist

Keep patients on the schedule
Intake

Prep patients for care
Eligibility

Check patients' coverages

Trusted by 650+ healthcare organizations nationwide

0
1
2
3
4
5
6
7
8
9
0
0
1
2
3
4
5
6
7
8
9
0
0
1
2
3
4
5
6
7
8
9
0
,
0
1
2
3
4
5
6
7
8
9
0
0
1
2
3
4
5
6
7
8
9
0
0
1
2
3
4
5
6
7
8
9
0
,
0
1
2
3
4
5
6
7
8
9
0
0
1
2
3
4
5
6
7
8
9
0
0
1
2
3
4
5
6
7
8
9
0

patients and counting

We're streamlining the healthcare journey for millions by making every form, appointment, referral simple and easy

Get started with Luma

Book a demo Learn more about the platform