COVID-19 FORGES A NEW NORMAL FOR HEALTHCARE DELIVERY
As the second wave of COVID-19 sweeps the US, Luma Health has the solutions to help you continue to adapt to the new normal of healthcare.
See how the five stages of COVID-19 rapidly transformed the healthcare industry
COVID-19 will be a national threat until we have a vaccine. Which stage is your state in?
HEALTHCARE'S NEW NORMAL
The New Normal requires new care delivery solutions and fresh thinking around patient engagement.
New Care Delivery Solutions
Healthcare delivery has changed: telehealth visits, electronic patient screenings, rapid two-way communications, changes in waiting room strategies, and self-distancing are shaping healthcare’s transformation.
Patient Engagement
A dramatic increase in provider-patient communications during the pandemic forever changed patient expectations. Between-visit communications are the new normal for healthcare providers.
ADDRESSING CRITICAL NEEDS BY CARE MODEL
Healthcare has transformed and healthcare systems, primary care practices, specialty clinics, and FQHCs need solutions tailored to their unique needs to provide continued routine, preventive, and chronic care services.
Primary Care Practices
- Convert in-person visits to telehealth visits to deliver immediate care
- Maximize telehealth long-term to increase capacity and revenue, while meeting new patient expectations
- Recall patients for routine and preventive care appointments
- Deliver ongoing chronic care services
- Improve health of patient populations
- Manage outgoing care referrals
- Screen patients for infection and route to appropriate care setting
- Recapture and drive new revenue
- Implement virtual waiting rooms to accommodate social distancing
- Adopt drive-thru healthcare services where appropriate
- Communicate scheduling and service changes
Specialty Clinics
- Get patients back into clinics for regular, ongoing appointments
- Provide essential care and procedures as usual for high-risk and chronic patients
- Lean on telehealth when in-office procedures aren’t necessary
- Maximize capacity utilization
- Conduct care campaigns to retain patients
- Convert new patient care referrals
- Recapture and drive new revenue
- Implement virtual waiting rooms to accommodate social distancing
- Adopt drive-thru healthcare services where appropriate
Community Health Centers
- Get dental, occupational, and behavioral health patients back into clinic for regular, ongoing care
- Lean on telehealth when in-office procedures aren’t necessary
- Recall patients for routine and preventive care appointments
- Educate patients about importance of routine and preventive care
- Deliver ongoing chronic care services
- Improve health of patient populations
- Convert patient care referrals
- Screen patients for infection and route to appropriate care setting
- Implement virtual waiting rooms to accommodate social distancing
- Adopt drive-thru healthcare services where appropriate
Healthcare Systems
- Reduce hospital readmissions
- Monitor patient symptoms post discharge
- Avoid unnecessary ER utilization, route patients to proper care setting
- Convert in-person, follow-up appointments to telehealth visits
- Convert patient care referrals
- Screen patients for infection
- Automate appointment scheduling and cancellations
- Recapture and drive new revenue
- Implement virtual waiting rooms to accommodate social distancing
- Administer emergency department virtual services prior to admission, route patients to appropriate care setting
- Adopt drive-thru healthcare services where appropriate
LUMA HEALTH'S COVID-19 SOLUTION
Our end-to-end COVID-19 solution ensures healthcare providers are prepared for the second wave of the pandemic and seamlessly adapt to healthcare’s New Normal. It’s built to ensure healthcare systems, primary care practices, specialty clinics, and FQHCs can efficiently deliver ongoing routine, preventive, and chronic care services in a way that meets new — more modern — patient expectations.
Telehealth Visits
Easily schedule and deliver HIPAA-compliant virtual visits to prevent care gaps, drive more revenue, meet new patient expectations.
Zero Contact Solutions
Get patients back to the clinic while maintaining social distancing best practices and abiding by mandates to limit the number of patients in the waiting room.
Emergency Department Virtual Visits
Reduce ER admissions by having curbside virtual visits prior to admission. Admit patients who need emergency services, route others to appropriate care settings.
Drive-Thru Healthcare Services
Implement curbside care for patients who need simple in-person services such as testing, blood pressure checks or vaccinations.
Patient Monitoring
Monitor patient symptoms post-discharge to avoid hospital readmissions and between doctor visits to ensure patient conditions don’t become acute.
Patient Screening
Screen patients electronically to identify COVID-19 exposure risks and safely schedule testing or route patients to the appropriate care setting.
Patient-Centric Chat
Engage in rapid, two-way communications with patients between visits, and with healthcare providers to collaborate and coordinate patient care. Keyword-based routing makes it a snap.
Broadcast Messaging
Send messages to educate mass patient populations about health and safety topics, and the availability of care services.
Recover revenue by bringing patients back
Automate outreach to convert in-person appointments to virtual visits, bring patients back into the clinic, and recall patients.
